HR Updates (June 2022)

MYP Pocketwatch (Difference between Client Notes and General Notes)

We want to clarify on MYP Pocketwatch that there is a difference between Client Notes and General Notes and where to enter them. Please see the below instructions which explain what each of these notes should be used for:


Please include your Client Notes in the section outlined in red below. Client Notes are to be documented at the end of every shift and should briefly summarise events on each shift. They act as a communication tool for staff, families and the organization and reflect on a client’s movement towards achieving their goals.

These are the same as ‘Case Notes’ that you previously submitted in the old system, ProSims.






Please include any general notes regarding your shift in the section outlined in red below.  Examples include if you had to do overtime if you left earlier than your rostered time due to a client sending you home early (During office hours: Must contact the office staff for approval prior to leaving. During Afterhours, please message your relevant coordinator who will note this the following day) and any issues Checking In or Checking Out of a shift due to no phone reception etc.






Thank you and welcome back

Farewell (Cleveland)

  • Shelley Pearson

Shelley Pearson has decided to leave Complete Nursing, Shelley has been here from the beginning as a support worker and come into the office in 2019.

We wish Shelley all the best with her future endeavours.

Farewell (Melbourne/Werribee)

  • Princess Delcorro

Princess Delcorro has decided to leave Complete Nursing as Service Coordinator. She has been here from the beginning as a support worker and comes into the office in 2021.

We wish Princess all the best with her future endeavours.

  • Sanjida Rahman

Sanjida Rahman has decided to leave Complete Nursing as Service Coordinator which was covered as Maternity cover.

We wish Sanjida all the best in her future endeavours.

We look forward to welcoming back the following Service coordinators

  • Michelle Min
  • Karolina Bukarica

who are all returning from their maternity leave periods between the end of May and June.

Farewell (Tasmania)

  • Petrina Nunn

Petrina Nunn has decided to leave Complete Nursing as Service Coordinator.

We wish Petrina all the best in her future endeavours.


We want your feedback!

  • Would you like to see your face, team, or share any particular interest or event with the Company? Send your best, high-resolution photos to and we will choose a winner for each issue. Please make sure you help us identify all your beautiful faces.
  • Please ensure you notify the HR team via if you have any updated certificates such as CPR, First Aid, NDIS Screening Clearance, Work Permits etc. You can also update the above details by yourself on MYP Pocketwatch by accessing your Employee Details Form.


Recent Events (June 2022)

MS 50K Walk (Queensland)


MS strikes young people in the prime of their lives. The average age of diagnosis is only 30 years old, and there is no known cure.

We took part in The May 50K challenge this May to raise funds for life-changing research into multiple sclerosis! The Queensland Team did various walks throughout May to build up their hours which ended with a group walk at the end of May.

Your donation will support research into the prevention, treatment and finding a cure for multiple sclerosis to change lives.

We would like to congratulate the Queensland Team.

Thank you!

Easter Egg Hunt (Melbourne/Werribee)

Bundoora and Werribee held an Easter Get together for participants, families and support workers which was a great success. Was lovely catching up with individuals and there was even an Easter egg hunt which the younger participants enjoyed.

Photos for Bundoora Easter Egg Hunt event

Photos for Werribee Easter Egg Hunt event

Ready-Set-Connect event in Bendigo

Bendigo is getting ready for the Ready-Set-Connect event in Bendigo in October, we are aiming for this to be a big opportunity.

Bendigo Ready-Set-Connect Event brings together service providers with Parents/Carers, Support Coordinators, Teachers, and LACS in a fun and interactive speed dating format.

The networking event provides the opportunity for providers to share information about their business and products. And for Parents/Carers, Support Coordinators, Teachers and LACS, the event helps them keep up to date with current services in their local community and exercise their choice and control.

Find more information here

Cycle for MND Fundraising (Queensland)

Cyclists tackling mountains from Brisbane to Falls Creek for MND

Complete Nursing and Home Care was proud to be the major sponsor for a particularly challenging fund-raising event that ran in March 2022. The event saw a group of 10 Queensland cyclists ride 2,500km in 10 days, from Brisbane to Falls Creek in Victoria, with the aim of raising money for Motor Neuron Disease. The group met many challenges along the way including rain, flooded roads, many hills, lots of flat tyres, fatigue, sunburn, and some illness. Despite all the challenges the whole group finished the ride without major incident and managed to raise over $88,000 for the MND and Me Foundation.

The group were riding in honour of one of their cyclist friends, Murray Geale, who was diagnosed with MND in 2017.

The MND and Me Foundation is a not-for-profit organisation that aims to reduce the burden of recently diagnosed patients and their families and provide practical assistance to people living with MND, and their Carers, to help them cope with present and future challenges. Additionally, the foundation donates funds to help research that aims to find a cure for MND.

MND and Me Foundation relies on fundraising events to raise money and CNHC was very proud to sponsor this very successful event.

Uprise Update

For the month of May, Uprise offered 3 very useful webinars for our full-time office workers.

  1. ‘How to recognise burnout’
  2. ‘Creating your personal stress management plan’
  3. ‘What happens with my body when I’m stressed?’


The list of June webinars with Uprise are as follows:

  1. What are your Personal Values?  – 9th June 2022 (12:30-1:00pm AEDT)
  2. Improve Your Financial Health – 15th June 2022 (12:30-1:00pm AEDT)
  3. Financial Mindset… Learnt or Chosen? – 22nd June 2022 (12:30-1:00pm AEDT)
  4. How to be Courageous: Going out of my Comfort Zone – 29th June 2022 (12:30-1:00pm AEDT)

How to use Uprise, click here.

Star of the Month

Star of the Month (Melbourne)

John Rey Antonio

John has proved to be extremely reliable and committed to his participants. John is very responsive and has great communication skills. Management saw great potential in John’s skills both in the field and in his recruitment background and he has been asked to assist with some projects in the office.

  • When did you join CNHC?

I joined Complete Nursing and Home Care in February 2022.

  • What do you love most about your job?

It is far different from my previous job, but I love being able to support people with disabilities, make them feel valued as a person and of course, work with other support workers which builds up my connections.


  • What is the major accomplishment you had after joining CNHC?

Being able to establish rapport with my clients and familiarize complex tasks in a limited time.

  • What lead you to this career?

My grandfather, who just turned 102 years old, has been my role model ever since. He lives his life very independently which made me realise that every person should be empowered to live according to their likes and wants. Just like him, I want to share my realisations with others and encourage them to live as independent as possible. With that, I decided to change my career and take a role as a support worker.

  • How is our journey with CNHC so far?

It’s a great privilege to work in a supportive environment which I like the most with CNCH. The staff are very supportive, and they always show professionalism and commitment with their work not only in coordinating with clients but also in assisting support workers.

  • What gets you out of bed faster than anything?

Reminding myself of my responsibilities and thinking of the person who is waiting for me for my help/assistance.

  • What do you love about your home?

It’s warm and cosy.

  • What do you never leave home without?

Phone, keys, wallet, and windshield jacket during cold seasons.

  • How do you prefer to end your day?

Grab a cup of chamomile tea while checking my social media accounts or while talking to my mum via a video call.

  • Friends

Nominee of the Month


Carolyn Redshaw (Gold coast)

Carolyn has been a support worker with Complete Nursing and Homecare since December 2021, in this time Carolyn has shown initiative and great empathy toward those she has supported, and she has shown to go above and beyond when needed






Siobhan Newman (Gold coast)

Siobhan has been working with Complete nursing and Homecare since January 2022, during this time she has shown that she has great attention to detail and is very compassionate and understanding toward the participants that she supports within the community.







Ruby Saini (Tasmania)

Ruby has been with CNHC since July 2021 and is a valued member of the field staff. During the recent Easter holiday period, she has been instrumental in picking up additional shifts to make sure continuity of support in a complex care program. Ruby’s dedication and reliability are greatly valued by the CNHC TAS team.



Happy Participant – Meet Frank

Our Participant story (Gold coast)

Meet Frank, he has been receiving support services with Complete Nursing and Homecare since May 2019, Frank has just spent a considerable time away from his home and his Guinea Pig Rango, we can see how happy Frank is to finally be reunited with this little guy.

Meet our new staff members June 2022

New Queensland Office Staff


Thomas Simson (Service Coordinator – Cleveland)

I completed my chef apprenticeship in Brisbane before moving to Melbourne for a few years to work. I owned and operated a café for a couple of years, then returned to Brisbane to be closer to the family after having a baby.

I worked at Micah Projects in West End, where I became more engaged in the works of a social enterprise. It was then I decided to pursue a career in social services and became a DSW for Complete Nursing and Home Care.

I had a fantastic time with clients and found the progress we made to be extremely rewarding, however after a year or so, I have now transitioned to the role of a Service Coordinator where I’ll expand my knowledge of the company and industry.



Caysie Mulkearns (Service Coordinator – Cleveland)

Hi. My name is Caysie. I have been working in Disability Support as a Support Worker for 3.5 years and 3 of those have been with Complete Nursing & Home Care.

Prior to this, I was a stay-at-home mum to 2 girls. My greatest passion is children and helping others in need. In the future, I hope to one day become a counsellor.

I am enjoying my new role as a Service Coordinator at the Complete Nursing & Home Care Cleveland Office, and look forward to speaking to and working with all Complete Nursing’s staff and clients.

Patricia Jardine (Client Services Manager – Brendale)

Hi, My Name is Trisha Jardine. I am the new Client Services Manager for the North Brisbane office.

I am excited to be a part of the Complete Nursing and Home Care Queensland team working to expand our participants and exposure on the north side. I have been working in the disability sector for 10 years. I started off as a support worker and had various roles, but mental health, high behaviours and accommodations are my passions.

On a personal note, I have two beautiful dogs Walter the Labrador and Luna the dachshund. My partner and I are due to be married this coming November but don’t worry, the Bridezilla hasn’t come out yet. I’m a crazy Aunty to 6 nieces and love spending time with them. Please reach out, I would love to get to know you all and am keen to learn what motivates you in this amazing industry we work in.

New Queensland Support Workers (from April 2022)






New Victoria Support Workers (from April 2022)

Charanjeet   Support Worker Charanjeet brings strong experience and well-developed communication skills which can be used as the asset to the organisation.


Currently studying at Gordon Café with a bachelor’s degree in Certificate IV in Disability

He is quite compassionate and empathetic towards the Participants







Pooja KC

She is hardworking ,motivated, good team player with great time management skills and hands-on Diploma of Nursing. She is always keen on seeking an opportunity to improve and utilize her knowledge in the field of Disability and Community Services.

Jeewan KC

A determined, enthusiastic, and experienced personnel dedicated to doing the best for the Disability Services


Organized/capable of multitasking working calmly under pressure, patient-centred care, therapeutic communication, critical thinking, teamwork, personal care and hygiene, time management






She was employed with Complete nursing and Home Care in 2017, however, decided to go on indefinite leave on 31st May 2021

We appreciate and welcome her back as re-joined









She is committed to the delivery of person-centred nursing care and the holistic health and wellbeing of her clients







Increased skills in therapeutic exercise, modality usage, and proper draping techniques

Competent in providing documentation for client care, including initial evaluation, management planning, PT notes, and discharge plan.






New Bendigo Support Workers (from April 2022)


interested in obtaining a position as an Animal Support Worker

Completed Year Twelve VCE

Current fourth-year student of Master of Occupational Therapy and Bachelor of Applied Science degree at La Trobe University




New Tasmania Support Workers (from April 2022)


She would add as a valuable team member to our organisation

She can build a good rapport with both colleagues and clientele

She has a soft nature, and a good sense of humour but always stays professional

She can work unsupervised with showing her excellent skills in caring






An energetic person with 10 years of experience in excellent all-around skills in retail customer service and disability support worker sector. A reliable, well-organized, punctual, responsible, and self-motivated professional with a strong commitment to providing quality personal support for people with disabilities to live with maximum dignity and comfort

Staff Celebration (April & May 2022)

Here’s wishing all April & May Birthday babies a very Happy Birthday!

Queensland Office Staff: Emily, Max, Ella and Thomas

Queensland Support Workers: Michelle, Elisabed, Julie, Abby, Christine, Eliza, Pankaj, Ricky, Linda, Allana, Arthur, Christian, Dalal, Eunice, Joaquim, Magaret F, Magaret R, Marika, Ruby, Shannon, Sharon, Suzette and Tracie

Victoria Office Staff: Damir, Karolina, Anilou, Hidd, and Hayley

Victoria Support Workers: Ednalyn Marie, Maylyn, Lai Miao, Juliet, Kayla, Margaret, Fadumo, Trixie, Giulio, Talvinder, Mi, Yvette, Connie, Lana, Amal, Catherine, Sandra, Deepa, Gilbert, Daniela, Kevin, Fathima, Sheila, Tecie, Subbulakshmi, Laxmi, Angus, Maximo, Timothy, and Nicole

Tasmania Support Workers: Chathura, Christopher, Esther, Gina, Katrina, Lisa, Marjorie, Modeline, Reena, Samuel, and Trent

Shout out to all our long-serving staff members who have been with CNHC for 5 years!

Victoria Office Staff: Mariedel, Marjorie, Charity, Karolina, Amie

Victoria Support Worker: Tania, Margaret, Lynda, Jennifer, Claresta, Pallavi, Yvette, Carlos, Gurpreet, Mclaine, Danijela, Geethamni, Diana, Leo, Danielle, Kerrie, Maximo, Trixie, Mun, Joel, Gilbert, Sarah, Namco, Jess Anna, Sandra, Tecie, Liying, Vince and Kevin.


Neurodiversity Celebration Week


What is Neurodiversity Celebration Week?

It is a worldwide initiative that challenges stereotypes and misconceptions about neurological differences. It aims to transform how neurodivergent individuals are perceived and supported by providing schools, universities, and organisations with the opportunity to recognise the many talents and advantages of being neurodivergent, while creating more inclusive and equitable cultures that celebrate differences and empower every individual.






Why was it founded?

Siena Castellon, Founder notes:

“I founded Neurodiversity Celebration Week in 2018 because I wanted to change the way learning differences are perceived. As a teenager who is autistic and has ADHD, dyslexia, and dyspraxia, my experience has been that people often focus on the challenges of neurological diversity. I wanted to change the narrative and create a balanced view which focuses equally on our talents and strengths.”

What is the purpose?

To help the world understand, value, and celebrate the talents of neurodiverse minds.

What does it mean for us?

We must recognise the many strengths and talents that come from thinking and perceiving the world differently. Let’s practice:


Living and believing in our Company values is important.


What did CNHC do to celebrate this?

A coffee morning was held across all states on Friday, 25 March 2022 to help celebrate the strengths and talents across the Company.

Everyone joined in the coffee morning to answer the following questions and bought something along that represents their strength:

“What unique trait makes you strong? What diversity have you experienced on the path to owning it? What helped you succeed?”

It was an enjoyable and enlightened morning, where everyone celebrated each other’s strengths. Thank you to everyone for joining in and for sharing such amazing strengths.

Help is here – Uprise (Employee Assistance Program)

Complete Nursing & Home Care is pleased to announce that Uprise is the Employee Assistance Program (EAP) for the company. 

Uprise is an award-winning full-spectrum Mental Health Tech company that builds both preventative and treatment solutions. Their mission is to provide scientifically proven skills to help people to look after their own mental health and to make it simple to access a therapist.

You may access a launch video here explaining the other pertinent details of the EAP. You can also find Uprise’s business card here.

Or have a look at the 2-minute video here or below for better understanding on how the program works.


24/7 Booking Trunkline (1300 209 371) – Please note though that the trunkline is NOT A COUNSELLING LINE. The Reception Team is different from the Therapy Team, thus, they do not conduct counselling sessions. But you can send through your request for booking through this line.
Digital Platform – This is available via the webpage ( or via the mobile app (can be downloaded on Google Play or Apple App Store) 
Wellbeing & Stress Check (can be found through the digital platform) 
Risk Callbacks – Risk callback (RCB) is our proactive approach to call users who get low Wellbeing Scores from the Wellbeing Check that can be found on the digital platform. 
Telehealth Services (Counselling Sessions that are usually done via phone or video call) 
Face-to-Face Counselling (subject to management’s approval and will incur additional charges)
Remote Critical Incident Response (subject to management’s approval and will incur additional charges)
Onsite Critical Incident Response (subject to management’s approval and will incur additional charges)


Below are the instructions on how to create an account. 

Via the Mobile App Version:
  • Download the iPhone app here or the Android version here
  • Create an account using the code: completenursing (for Complete Nursing AU) or completenursing-ts (for Complete Nursing TAS)
Via the Desktop/Web Version:
  • Visit 
  • Create an account using the code: completenursing (for Complete Nursing AU) or completenursing-ts (for Complete Nursing TAS)
Kindly note that by creating an account, you may also book a coaching or therapy session with our coaches (supported via phone or video calls). You can do this by following the instructions below:
  • Select a clinician
Go to ‘Coaching’ in the menu and click on the button ‘Change a Coach’ to choose from our clinicians, or stick to the one randomly allocated to your account
  •  Book your session

Click on the button ‘Book a therapy session‘ to see availability for 1 hr sessions instead of 30 min coaching sessions

Select the day/time that suits you in the clinician’s calendar
Done! The clinician will call you on the date/time you booked! Make sure you pickup this call.
Face-to-face sessions can be requested via this link.
IMPORTANT:  Please note that the number of sessions pre-approved by the company is: 3 total per year



There are 4 main ways for employees to access/request support and therapy:

Through the Uprise platform by registering with the employer code: completenursing (for Complete Nursing AU) or completenursing-ts (for Complete Nursing TAS)
By requesting support here:
By sending an email to 
By calling the trunkline: 1300 209 371

If you have further questions regarding the EAP, feel free to contact them on the details indicated above. You may also want to check their FAQs here.

Upcoming Events (April & May 2022)

Melbourne – Easter Egg Hunts

Easter event for our participants and support workers to come together and enjoy an afternoon of great food, music, gift bags, and plenty of fun! We hope that you can join us!


DATE: Tuesday, 12th April.

TIME: 1-3pm

ADDRESS: Bundoora Park, 1069 Plenty Road BUNDOORA VIC 3083.


DATE: Wednesday, 13th April.

TIME:  1-3pm

ADDRESS: Riverwalk Park, Newmarket Road WERRIBEE VIC 3030.

R.S.V.P by calling the office on 03 8560 3090 or by email at with the following:

Which location will you be attending (Bundoora or Werribee)
Please confirm if you will be accompanying a participant to the event and what their name is?
Are there any dietary requirements?
Do you have any other special requirements?

We are looking forward to meeting all our support Workers and Participants 😊