UPRISE EAP

Complete Nursing & Home Care is pleased to announce that Uprise is the Employee Assistance Program (EAP) for the company. Uprise is an award-winning full-spectrum Mental Health Tech company that builds both preventative and treatment solutions. Their mission is to provide scientifically proven skills to help people to look after their own mental health and to make it simple to access a therapist.

Help is here – Uprise (Employee Assistance Program)

Complete Nursing & Home Care is pleased to announce that Uprise is the Employee Assistance Program (EAP) for the company. 

Uprise is an award-winning full-spectrum Mental Health Tech company that builds both preventative and treatment solutions. Their mission is to provide scientifically proven skills to help people to look after their own mental health and to make it simple to access a therapist.

You may access a launch video here explaining the other pertinent details of the EAP. You can also find Uprise’s business card here.

Or have a look at the 2-minute video here or below for better understanding on how the program works.

EAP BENEFITS

24/7 Booking Trunkline (1300 209 371) – Please note though that the trunkline is NOT A COUNSELLING LINE. The Reception Team is different from the Therapy Team, thus, they do not conduct counselling sessions. But you can send through your request for booking through this line.
Digital Platform – This is available via the webpage (https://app.uprise.co/sign-in) or via the mobile app (can be downloaded on Google Play or Apple App Store) 
Wellbeing & Stress Check (can be found through the digital platform) 
Risk Callbacks – Risk callback (RCB) is our proactive approach to call users who get low Wellbeing Scores from the Wellbeing Check that can be found on the digital platform. 
Telehealth Services (Counselling Sessions that are usually done via phone or video call) 
Face-to-Face Counselling (subject to management’s approval and will incur additional charges)
Remote Critical Incident Response (subject to management’s approval and will incur additional charges)
Onsite Critical Incident Response (subject to management’s approval and will incur additional charges)

 

Below are the instructions on how to create an account. 

Via the Mobile App Version:
  • Download the iPhone app here or the Android version here
  • Create an account using the code: completenursing (for Complete Nursing AU) or completenursing-ts (for Complete Nursing TAS)
Via the Desktop/Web Version:
  • Visit https://app.uprise.co/sign-up 
  • Create an account using the code: completenursing (for Complete Nursing AU) or completenursing-ts (for Complete Nursing TAS)
Kindly note that by creating an account, you may also book a coaching or therapy session with our coaches (supported via phone or video calls). You can do this by following the instructions below:
  • Select a clinician
Go to ‘Coaching’ in the menu and click on the button ‘Change a Coach’ to choose from our clinicians, or stick to the one randomly allocated to your account
  •  Book your session

Click on the button ‘Book a therapy session‘ to see availability for 1 hr sessions instead of 30 min coaching sessions

Select the day/time that suits you in the clinician’s calendar
Done! The clinician will call you on the date/time you booked! Make sure you pickup this call.
Face-to-face sessions can be requested via this link.
IMPORTANT:  Please note that the number of sessions pre-approved by the company is: 3 total per year

 

HOW TO GET SUPPORT? 

There are 4 main ways for employees to access/request support and therapy:

Through the Uprise platform by registering with the employer code: completenursing (for Complete Nursing AU) or completenursing-ts (for Complete Nursing TAS)
By requesting support here: https://uprise.co/eapsupport/
By sending an email to team@uprise.co 
By calling the trunkline: 1300 209 371

If you have further questions regarding the EAP, feel free to contact them on the details indicated above. You may also want to check their FAQs here.

Complete Nursing